Boarding is a service where the customers are bound to drop the pets at the service provider’s place and following is the complete process to make sure that the engagement is safe and enjoyable for all involved parties. 

For any boarding – the service provider must be Certified and Verified from PawSpace. 

Step 1 – Process of certification and verification

  1. Log on to and complete the registration and verification process. Visit our website and click on “Become a pet carer” and then you would be redirected to fill the form –
  2. Once the registering is done, our team partnered with IDFY will send a verification link, which will ask you to submit the following 4 documents
  1. Pan Card 
  2. Address Proof (AADHAR CARD)
  3. Current Residing Address 
  4. Selfie

All These documents submitted are MANDATORY. These documents are protected strictly and will not be shared with any external third parties in any way or form. 

  1. Post the verification process, the candidate would receive the host resources and a quiz will be conducted. If the candidate fails the quiz – they can have 3 more attempts. 
  2. Post clearing the quiz, there will be a round of interviews (2 rounds) to know the candidate better and also to orient the process of services opted on the PawSpace platform.
  3. The last step now is the submission of photos, videos, and profile creation. Only post completion of this major step – will the candidate be eligible to receive orders from our end. 

Step 2 – Profile creation – Base For Certification

To create a profile on PawSpace post completion of all processes of selection – there are 3 major final steps. 

  • PROFILE CREATION (Annexure – 1)
  • SUBMISSION OF PHOTOS (Annexure – 1)
  • SUBMISSION OF VIDEOS (Annexure – 1)

Step 3 – Signing of PawSpace contract to affirm the engagement. 

Here you would be required to sign the engagement documents and SLA to confirm the engagement with PawSpace with all the terms and conditions understood and accepted. This SLA would be valid till you are engaged with us on a part-time and/or full-time basis. 

Step 4 – Commencement of order 

In order to ensure that you get more orders – there are a few suggestions that you can follow to make your profile better and overall improve your scoreboard and ranking on our platform.


  • Pet Proofing the house to welcome your pet friend is mandatory. (Annexure -2)
  • Understanding the Pet Profile (Annexure -3)
  • Terms of engagement (Annexure -4)
  • Add on services 
  • PICK AND DROP SERVICE (Annexure -5)
  • GROOMING (Annexure -6)
  • FRESH MEALS (Annexure -7)

Step 5 – In case of any mishaps

PawSpace also elaborates on the policies pertaining to mishaps that you may face during the engagement

  • Mishap to customer pet – injury/ loss or death

In case of any mishap to customer pet – injury/ loss or death

Reimbursement of vet bill for up to INR 10,000 for pet-related injury of either the client’s pet or the sitter’s pet. This can be claimed post-service for up to 28 days after the date of the service booking. 

  • Mishap  to border pet  injury/ loss or death

In case of any mishap to service provider’s pet – injury/ loss or death

Reimbursement of vet bill for up to INR 10,000 for pet-related injury of either the client’s pet or the sitter’s pet. This can be claimed post-service for up to 28 days after the date of the service booking.  If there is an emergency due to any illness or injury, the service provider is required to take the pet to the authorized veterinarian that the parent visits for their respective pets, post the approval from the customer and PawSpace. To ensure the safety of pets while traveling in the car please refer to Annexure 5 

  • Damage to property

If there is damage to property for the service provider, PawSpace will reimburse costs Upto Rs. 5000* for property damage. Care is covered for up to 28 days past the booking date.

Step – 6 – Payment terms 

Commission charged

PawSpace charges a standard commission of 15% – 20% with every booking.

PawSpace charges less commission in 3 cases 

Case – 1 

If the service provider is willing to board the pet for a long duration we take a less commission fee. For example: if you are willing to board a pet for 1 month, PawSpace charges less commission as a good discount is given to the customer to ensure we have given the longevity.   

Case – 2 

If the service provider is boarding a ferocious pet, old pet, sick pet, or a pet that requires extra medical care, attention, and care depending on the breed, PawSpace will hence take less commission for these factors. 

Case – 3 

If the service provider refers customers via PawSpace to themselves, we take less commission. 

For example: If the service provider has a friend who needs their pet to be taken care of and they refer the friend to themselves via PawSpace, in order to reward the service provider for the referral we charge a less commission fee. 

Payment terms 

The payment terms of PawSpace are simple:

Payment will take place post completion of the assignment within 72 hours

In the event of any damage, PawSpace will take up to 2 weeks in order to validate the damage, damage to property, and injury. 


Step 7 – Cancellation Policy/ Refund Policy

Repercussions of frequent cancellations 

If the service provider decides to cancel their assignments more than 3 times continuously/back to back they will be blocked for a period of 30 days/1 month from the system. 


Step 8 – Explanation of Sitter Performance Scoreboard

As mentioned above, we tend to relax the commission when your engagement with our company is more evolved and when there are more orders that are completed.

When you Join PawSpace – you are a Non – prime certified service provider, however, post completion of certain milestones – you can rank up to a prime and further Super Prime service provider.  


  • Booking score – This score consists of your overall booking rate, which looks at the number of new customers who contacted you for the first time and measures that against how many of them end up booking with you.
  • Repeat score – tells how often the first-time clients book with you again. If you haven’t booked enough repeat clients to generate a score yet, then it may appear to be less. 
  • Quality Score – Score that counts the positive and negative reviews by customers. The positive reviews will increase the score and the negative will decrease. This will overall affect your ranking on the page in your respective sub-location.
  • Cancellation Score – A score that counts how many times you have canceled the customer orders from your end. A high cancellation score can result in blocking your account for a period of 3-6months. 
  • Referral Score – This basically counts the number of referrals you got to our platform and engaged in service through PawSpace.  A high score is favorable as it will push your profile in the ranks and get you more business over a period of time.

Annexure – 1

Form – Profile Creation

This is an elaborated form service based that helps to capture all important information pertaining to the service provider and services offered for the same.

It’s a one-time activity and also forms a base for creating a profile with PawSpace.

3 core details are captured 

  • Basic Details 
  • Home Details 
  • Add on services
  • Bank details 
  • PAN details 
  • Google location for Geo Tagging.


As we are offering Home boarding – one of the most important aspects is to understand the house structure of the service provider to know whether it’s spacious, hygienic, and pet friendly enough to host pets.
So we follow a standard of collecting specific photos for the same. 

  1. Mug shot/Closeup of the service provider/carer (Preferably a loving picture with a pet) 
  2. One close-up single picture of the service provider.
  3.  2 pictures of the host with other pets 
  4.  One picture of the living area. 
  5.  One picture of the sleeping area
  6.  One picture of the balcony/lawn 
  7.  One picture of the locality/neighbourhood 
  8.  One picture of the building/apartment
  9.  One picture of other pets in the house (If Any) 
  10.  Share one id proof and address proof along with the pictures.


  • All these pictures must be sent in a LANDSCAPE format
  • All these pictures must be 1920*1080PX quality.
  • The pics must be clear and not vague.
  • There should not be any emojis or write up on pics – the pics need to be simple and clear.
  • Please avoid sharing any short or revealing pics or T-shirts/dresses with any proactive liners/no profanity please. 
  • There should not be any pics of you holding cigarettes or alcohol or any substance. 


It is mandatory to submit a house video for every service provider/carer to begin and get boarding assignments with Pawspace.

Following are a few tips to make your video profile better and purposeful:-

  • PURPOSE- Through this video, you give a nice virtual tour of your house and describe how good you are as a service provider to pet parents. 
  • SHORT & CRISP- Ideal video duration should be between 60-90seconds.
  • CAMERA- You do not need to necessarily have a DSLR. Your phone camera is good to go. 
  • LIGHTING- It is suggested to shoot a clear video in ample daylight. Avoid any background window/flashy lights in the background.
  • MICROPHONE- You should use a microphone to record. As audio quality is equally important for a clear comprehensive video.
  • AVOID AMBIENT NOISE- It is advised to shut down windows and gates to avoid any sort of ambient noise.
  • CLEANLINESS- You should ensure beforehand that your house is cleaned and organized. 
  • CONTENT- You need to show the structure of the house and the area where pets are allowed to stay including balconies/terraces. In the audio part, you need to briefly introduce yourself with your pet experience so far. Also do mention that in your pet-proved what all add-on services** You can offer things like veg/non-veg home-cooked meals, pick-up and drop, essential grooming of pets, etc.
  • PLAN AND REHEARSE- You should plan the entire video properly in advance. Do prepare your audio script and practice it. The key to the best video is to rehearse
  •  WHAT TO AVOID- Refrain from showing any dirt, garbage, toilets, and ceilings of the house. Blurry, unplanned, unclear videos will not be selected hence termination of the candidature might be the result of it.
  • PLEASANT – The video should be pleasant to watch and any important information regarding pet-proofing or anything important to host pets should be highlighted. 
  • REFERENCE VIDEO- Kindly refer to the below link for the sample video profile for the purpose.

Annexure – 2



  • Use childproof latches to keep little paws from prying open cabinets
  • Place medications, cleaners, chemicals, and laundry supplies on high shelves
  • Keep trash cans covered or inside a latched cabinet
  • Check for and block any small spaces, nooks, or holes inside cabinets or behind washer/dryer units
  • Make sure your kitten hasn’t jumped into the dryer before you turn it on
  • Keep foods out of reach (even if the food isn’t harmful, the wrapper could be)
  • Keep the toilet lid closed to prevent drowning or drinking harmful cleaning chemicals


  • Place dangling wires from lamps, DVD players, televisions, stereos, and telephones out of reach
  • Put away children’s toys and games
  • Put away knick-knacks until your kitten has the coordination not to knock them over
  • Check all those places where your vacuum cleaner doesn’t fit, but your puppy or kitten does, for dangerous items, like string
  • Move common house plants that may be poisonous out of reach. Don’t forget hanging plants that can be jumped onto nearby surfaces
  • Make sure all heating/air vents have covers
  • Put away all sewing and craft notions, especially thread


  • Move all chemicals to high shelves or behind secure doors
  • Clean all antifreeze from the floor and driveway, as one taste can be lethal to animals
  • Bang on your car hood to ensure that your kitten (or any neighborhood cat) has not hidden in the engine compartment for warmth
  • Keep all sharp objects and tools out of reach
  • Keep things organized so as to avoid any accidents.


  • Keep laundry and shoes behind closed doors (drawstrings and buttons can cause major problems if swallowed)
  • Keep any medications, lotions, or cosmetics off accessible surfaces (like the bedside table)
  • Move electrical and phone wires out of reach of chewing
  • Be careful that you don’t close your kitten in closets or dresser drawers
  • And look out for paws, noses, and tails when you shut doors behind you or scoot chairs.


  • Make sure you have fences
  • Avoid having exposed dirt or soil
  • Secure plant beds and borders
  • Use raised beds
  • Cover ponds/pools when not in use
  • Be aware of plants that are poisonous to dogs/cats
  • Don’t grow thorny plants
  • Opt for strong self-repairing grasses
  • Give the pet its own space to play
  • Keep garden gates shut


  • Add non-toxic plants
  • Create a mini dog garden
  • Add canine-friendly furniture
  • Dog-proof your balcony railing
  • Store away your chemicals and grill utensils


  • Avoid drywalls as the dog may have a tendency to chew.
  • Keep your dog away from walls as they scratch and peel the wall paints which may be toxic for them.


  • Make sure there are no wooden floorings to prevent scratches. 
  • Make sure that your floors are pat dry at all points of time.
  • Carpet the floor if you have marble/ granite or any smooth slippery flooring to avoid accidents. Special care for pets with hip dysplasia issues or elderly pets who may face difficulty in walking.

Annexure – 3 



It is the service provider’s/carer’s responsibility to understand the nature and profile of the pet, whether the pet is friendly with people or with other pets. Understanding the nature of the pet’s temperament is vital. For example: If the pet you are boarding is an indie rescue dog, they might be territorial and because of the bad experience the dog has faced, adjusting to their new surroundings might be difficult. To avoid accidents for both hosts and their pets. Hence, getting to know the nature of the dog is crucial for successful boarding.    


The service provider/carer must confirm if the pet has any habits for example like chewing on furniture, or barking when someone knocks on the door, escaping Etc. For Example: If the pet you are boarding has a habit of running and escaping when the door is open, it is very important and compulsory that you lock/close the door before tending to any other activity.



The service provider/carer should get to know the likes of the pet before boarding for example the preferred food of the dog, the games the pet likes, etc. It is important to know the likes as it helps you bond with the pet making them comfortable around their temporary surroundings. 


It is also important to know the dislikes of the pet, some dogs don’t like to eat vegetables, and some dogs don’t like to be in close proximity with other dogs or humans. For Example, Some dogs don’t like to hug/cuddle with humans, so if done it might trigger the dog to attack which can lead to an injury. So knowing both likes and dislikes are an important aspect. 

Allergies   Dairy products, common foods for dogs and cats, as a host you must know 

The service provider/carer must verify and find out if the pet has any allergies, previous allergies, or anything related to the health of the pet. Some dogs are allergic to dairy foods which can cause the dog to have an allergic reaction that is very serious. If the pet follows and maintains a strict diet, the same must be followed by the service provider. For Example: If the pet comes from the home, being fed only veg food it is very important for the service provider to implement the same, if the pet is fed non-veg food, it might result in the pet having a loss of appetite when it goes back home. 

As a host you must know the foods that are toxic to both dogs and cats:

  • Alcohol
  • Chocolate 
  • Onions and Garlic
  • Caffeine(Coffee)
  • Grapes and Raisins 
  • Nuts (Pistacchio, Raw Cashews)
  • Avocados 


The service provider/carer must ensure to find out if the pet uses any medication in particular and the reason for use and must implement it at the right time accordingly and correctly. 

Medication of pets must be implemented at the right time strictly.

VERY IMPORTANT The service provider/carer must NOT give any medicine that was not informed by the pet parent at any cost, if necessary to give medicine, it must only be given after consulting the pet parent in a written form on WhatsApp, email, SMS. 


In order for the pet to be comfortable and happy around the service provider/carer, you can find out their favorite games like fetch, tug o war and keep them happy and playful. 


Is the duty of the service provider/carer to find out if the pet has any issues or issues like separation anxiety, barking, or escaping, it is very important for the service provider to know and keep in mind these issues. For Example: If the pet has separation anxiety, the pet can be very nervous which results in barking, being restless, running, and hiding so it is vital to know and take necessary precautions and care. 


The service provider/carer must find out the routine of the pet, the walking timings, food timings, and such, and must implement the same.

A common set of commands – for better communication.

The service provider/carer must know a common set of commands for better communication and interaction with the pet. For example: if the pet comes from a Hindi/Malayalam/Tamil home and can only understand commands in these languages, it is necessary to find out the common set of commands in the pet’s parents’ language and use it here. 




Puppies require extra attention and care. Most puppies might not be toilet trained, so it is advisable to keep pee pads handy, and in a preferred place the puppy can go to again when needed. Make accessibility of a toilet easy for the puppy. There are going to be some instances when the puppy pee/poops in your home, as a host, you must be prepared for it. 


Dogs on heat – Female and Male  

Dogs in heat need extra precaution, when a male dog is in heat, you as a service provider/carer must know they will hump everything including furniture, your leg and so on. While a female dog is in heat, you will notice blood/leaking of blood, here are a few things you can do:

Keep clean-up material handy, you can also designate a special blankie/cloth, especially for this, using a doggy diaper/period pads will be helpful. Experts advise that dogs in heat require extra attention, care, and frequent toilet breaks.  


Pregnant Dogs, sick/handicapped dogs

Pregnant, sick, or handicapped dogs must be taken care of properly. Do not force them to exercise excessively, do not leave them alone on balconies, and make easy and frequent access to the bathroom, sick and pregnant dogs usually like to be by themselves, assign a corner of your house to them, and avoid forcing them to jump up and down of furniture, implement medicines if given by the pet parents at the right time, help them whenever needed in these cases. 


Elderly dogs 

Elderly dogs are old, weak, and mostly sleep most of the time. It is important to assign a corner/bed of your house just for them, always keep an eye on their activities, and ensure fewer physical activities including making them jump up and down on furniture, running, frequent walks and so on. It is important that you always tend to them. Do not leave them alone at home, make toilet access easy for them. Implement medicines if given by the pet parents at the right time.





Kittens are delicate and require extra care and attention, make the litter box easily accessible for the kitten, and always keep an eye on their activities. It is advisable to watch if they jump around the furniture/house, they may try to escape as well so pet-proofing is essential, and be cautious if they try to scratch or bite. 


Cats on heat 

Here are a few signs to know if the cat is in  heat

  • Excessive yowling or mating calls that last for several days
  • Loss of appetite
  • Restless or anxious behavior
  • Unusual displays of affection such as frequently rubbing against your legs
  • Excessive grooming, especially of the genitals
  • Spraying or marking its territory
  • Persistently trying to go outside

If the cat is in heat, play with the cat, and keep the litter box clean and dry, if you have a male cat, try to keep it away from them. Let her sit on a heat pack, warm towel, or electric pad/blanket. 

Litter box 

As a host, you must maintain a litter box at a designated place in your house, clean the litter box frequently and keep it dry. Cats usually like to go in the litter box, so maintaining and cleaning the litter box is an important task. 

Here are a few things you might need in order to maintain  a clean litter box:

Wastebasket or disposal pail, Litter box, Cat litter, Litter box liner (optional), Litter scoop, Unscented dish soap, and Paper towels. 


Pregnant/ sick/ elderly  cats/Handicapped cats

Pregnant, sick, or handicapped cats must be taken care of properly. Do not force them to exercise excessively, do not leave them alone on balconies, and make easy and frequent access to the litter box, sick and pregnant cats usually like to be by themselves, assign a corner of your house to them, and avoid forcing them to jump up and down of furniture, implement medicines if given by the pet parents at the right time, help them whenever needed in these cases.

Annexure – 4


Please make sure that you thoroughly read the terms of engagement and follow all the requirements. If you get certified as a Pawspace pet service provider, the following are the guidelines you need to be aware of – 

BEFORE the engagement – 

  • When you are presented with an assignment, ensure that you are comfortable with 4 aspects – Breed, Dates, pet needs, and Timings. Ensure that you are comfortable with the demands regarding all these four aspects before accepting an assignment.
  • You are at liberty to reject the assignment if you are not comfortable with the details of the engagement in any form. However, once you accept the assignment, you will have to complete the assignment to reserve the fee. If you complete a few sessions and choose to withdraw, Pawspace will not be liable to pay ANY additional amount.
  • You are required to provide a mandatory house video profile so the pet parents can assess the place their pets will be potentially staying in.
  • Ensure that your house is pet-proofed and important items are kept away. Pawspace is not liable for any damages that occur to your house or the items in your house while you are taking care of the pet.
  • Obtain thorough details from the pet parents about the pet’s sickness and tendencies. Know exactly what they need during times of sickness. Take down their family vet’s number. Be ready for any pet-related emergencies specific to the pet you are boarding. 
  • You will have to take care of the basic food arrangements like rice, roti, eggs, vegetables and curd. If the customer demands that the pet be fed with chicken, it is chargeable and Pawspace should be informed. If not informed beforehand, Pawspace is not liable to pay any charges.
  • Pawspace charges a 12-20% platform fee. Complete 80-88% of the customer’s payment will be transferred to your account soon after the completion of the service without hindrance within 2-3 days.
  • In case of any EMERGENCY of not being able to take the pet when the parent drops them, contact pawspace immediately. DO NOT transfer the task to the friend or a neighbour under any circumstances
  • Alcohol or drug consumption of any kind is STRICTLY prohibited before and during the engagement. In such cases, your contract with Pawspace will be terminated effective immediately. 

DURING the engagement – 

  • You are not allowed to use violence on the pet under any circumstances. Pawspace has a strict no-violence policy. You Can not kick. Pinch, punch, pull or push the pet.
  • It is mandatory to provide 3-4 updates to the pet parents EVERY DAY either through pictures, videos, or phone calls.
  • Any additional expenses such as medical/food/pee pads/veterinary charges and so on are to be paid by the customer. The bills should be handed over to PawSpace and we will contact the customer and ensure that you are completely reimbursed for the amount spent.
  • Follow the routine that is specifically mentioned by the pet parents (walk timings, food, the amount of food) – do not change ANY part of the routine without prior permission
  • Do not under any circumstances leave the pet unattended at any point during the engagement 
  • It is mandatory to maintain a cage-free environment while you are taking care of the pet. Do not lock the pet in a room or the terrace. Ensure they are not confined in any manner under any circumstance. 
  • It is important to engage the pet with activities that can keep them engaged. Play with them and ensure that they are kept active during the engagement (or to the level that is specified by the pet parent).
  • In case due to some health issues where the pet has to be taken for a vet visit, the customer needs to be informed and approval for the same needs to be taken. Bills of transport/ vet and medicines need to be shared with PawSpace. 
  • If you are faced with ANY emergencies, doubts, mishaps or confusions regarding the engagement, ensure that you contact Pawspace for clarifications. Do not engage personally with the customer.

AFTER the engagement – 

  • Apart from providing updates during the engagement, Having ANY KIND of personal communication with the customer is strictly against Pawspace policies. This is important to ensure issues regarding non-payment, low payment, or damage to property are handled by Pawspace professionally. 
  • After your engagement, Pawspace encourages you to share the review link with the customer. Additionally, if your services prompt more customers to choose Pawspace, it will be noted on a scoreboard and a 3-5%* commission will be provided based on that.
  • Please note that the payment will be processed and transferred AFTER the assignment is completed.
  • If you are involved or engaged in ANY way with any other pet service platform, we respect your position. However, Pawspace will be terminating our contract with you and will not be engaging with your services any further.

*Terms and Conditions Apply

Annexure – 5



A pick and Drop service is opted by you and will add more revenue to your wallet. However, to offer the pick and drop – there are a few mandatory steps and aspects that you have to keep in mind. 



  1. The tariff for pick and drop would be standard and will be fixed by PawSpace. The tariff is carefully planned to keep in mind the car fuel, travel, and car sanitation cost. If the customer opts for the pick and drop – the payment for the same is made while booking your boarding service.
    1 – 10kms – Rs. 750* each way
    More than 10kms – Rs. 17* per/Km
  2. There is a 20% commission that is charged by PawSpace on Pick and Drop charges. 
  3. You can only use cars for pick and drop, not any kind of 2-wheeler. 
  4. If you opt for a cab for pick and drop, then you can share the bill for the same with us and we will reimburse you for the same. 
  5. Please keep in mind that you have to keep PawSpace informed if the customer has directly requested you for the pick and drop and the payment for the same has to be made to us before you confirm from your end. If the same is not followed, PawSpace holds no responsibility for any payments for the same to you. 
  6. Car proofing while picking up the pet is mandatory to avoid any accidents. 


Here is a guide with a few helpful tips:


Learn to Properly Strap Your Dog In

One way to dog-proof your vehicle is to ensure that your pup is secure and comfortable. The seat belts in your car may not be the best thing for that, but you can use car seat belts for dogs instead. These come in a number of sizes to best fit your pet and simply attach to your existing seat belts. As such, you don’t have to install anything new into your car in order to use them. Take the time to find a seat belt that is made of durable materials, as these can provide ample support to keep your furbaby in place.

In case you can’t seem to find what you need from a store, you can always have custom dog seat belts made. Just make sure that you have your pet’s exact measurements handy.

Waterproof Seat Covers

Dogs are naturally messy creatures. There’s a high chance that they might drool, shed, or even poop or pee all over your car. To preserve your car seats and make cleaning up after your pup a lot easier, it’s good to invest in waterproof car seat covers. You might also want to get something durable to protect your car seats from your pet’s nails if they start digging at the seats.

Give Your Dog a Designated Seat in the Car

Another way to keep your dog comfortable during car rides is to provide a car seat or car hammock that’s designed especially for them. Much like a regular car seat for children, these dog accessories only need to be in your car whenever your pet has to ride with you, as these products don’t have to be permanently installed. Having a specially designed seat or hammock in the car will prevent your dog from getting nauseous or wandering around the car as a result of anxiety. Plus, they’ll be a lot more comfortable.

Install Dog Barriers

While car seat covers are great for protecting your car’s interiors, you still need something that will prevent your dog from roaming around in the car. After all, an anxious pup and a moving vehicle are not usually a good combination to have. Your pet may try to climb over seats to get onto your lap or lay on your feet to calm down, which isn’t safe for either of you when you’re behind the wheel. To keep you and your furbaby safe, install a barrier to keep them from reaching the front seat.

Keep Cleaning Supplies Handy

Accidents can happen while you’re on the road, so it’s a good idea to be prepared for them. Make cleaning up after your dog easier by keeping a small container with cleaning tools and products in your car. Your kit should include rags, pet-friendly cleaners, and a portable vacuum to quickly take care of small messes.

Use Doggie Ramps

For smaller or older dogs, jumping into a car is not exactly easy anymore. Moreover, you may not always be there to carry your dog into your car, especially if you’re preoccupied or are carrying something else. You can make your car more accessible to them by having a ramp specially made for your dog. Look for one that’s sturdy and long, though, as a steep and flimsy ramp might scare your dog away. 


Keeping Your Cat Secure in the Carrier

The first step to ensuring your cat has a safe trip in the car, no matter how long the drive may be, is to buy a sturdy and well-ventilated cat carrier. Your cat cannot safely roam the car, as it could easily get underneath the brake pedal, burrow into the underside of a seat, or even hop out the window. You’ll need a carrier that will stand up to travel wear and tear but will also allow your pet to have a constant flow of air to prevent overheating.

  • A good carrier should be strong, somewhat lightweight, and secure.
  • Avoid cardboard carriers, as these are practically useless. If your cat has an accident inside, the carrier will rapidly deteriorate.
  • You’ll want to make sure your cat can comfortably sit or lie down in the crate, but you don’t want it so big that your cat will tumble around inside.
  • An ideal carrier opens from the top. This will make it easier to get your cat into the carrier and reach in to feed or pet your cat without allowing for an easy escape.
  • Make sure the carrier is well-ventilated so that your cat does not overheat on the trip
  • Padding the carrier will also help lock in any accidents your cat might have, ensuring that your car doesn’t end up smelling or getting stained.[3]
  • Put down a layer of newspapers on the floor of the carrier. Then put down a soft towel so your cat will have something comfortable to sit or lie on.
  • The newspaper and towel will help absorb any accidents your cat might have on the trip while also giving your cat some extra padding against the carrier.
  • If you want, you can also put down a plastic liner to help contain accidents.
  • Make sure nothing blocks the flow of air into and out of your cat’s carrier.
  • Check the lock on the carrier gate. Make sure your cat will not be able to escape from the carrier unless you open it yourself.
  • Add some toys to the carrier to make your cat feel less stressed. The best place to situate your cat is in the back seat of your car.
  • Make sure the carrier is in a secure spot in the back seat. That way if you have to stop suddenly, you’ll know that your cat will remain safe.[5]
  • Depending on the size and shape of the carrier, you could even try using a seatbelt in the back seat to strap the carrier securely in place.
  • Once your cat is in the carrier and the carrier is placed in the car, do not let your cat out for any reason while you’re on the road. A cat roaming freely in your car could easily get stuck under the seat, jump out a window, or cause an accident.
  • You can help make the ride as comfortable as possible by watching the road, paying attention to traffic, and avoiding unpleasant bumps and swerves.[7]
  • Try to avoid sudden stops/starts, as this can jostle your cat inside the carrier.
  • Avoid potholes and big bumps as best you can.
  • Keep the radio on at a low volume to block out some of the traffic sounds on the road. This can help calm your cat during the drive.
  • Talk to your cat while you drive. If he or she is meowing or yelling, use a soothing tone to reassure your cat that everything is okay.
  • Always keep the air conditioner running in the summer and the heater going in the winter.
  • Never leave your cat unattended in a parked car. If you’re traveling with someone, leave the car running with the air conditioning on and take turns going into rest stops so that someone is always with the cat.
  • Remember that high humidity levels can also overheat your pet. Keep an eye on the outside temperature and the humidity level, both where you are and where you’ll be traveling to.
  • Having the air conditioner on will certainly help, but having a cooling body mat can help give your pet some added protection against the heat and humidity.[10]
  • Cooling mats may rely on a refrigerated component that is inserted into the mat, or they be water-activated.
  • Some cooling body mats stay cool for up to three days while also remaining dry. This can be important when cooling off a cat.
  • You can purchase a cooling body mat at many pet stores, or through an online retailer.
  • Even if your cat is an indoor pet, it’s a good idea to have your cat wear a collar with an ID tag for the entire trip.
  • The ID tag on your cat’s collar should have your name and cell phone number. Remember that a landline phone number won’t help you if you’re on the road.
  • Consider getting your cat microchipped. This can help a veterinarian or animal control worker identify your cat and access your contact information, in case your cat manages to slip off the collar somehow.
  • Pack a kitty travel kit- 
    • any medication your cat might need
    • cat food
    • several bottles of water
    • a food dish
    • a water bowl
    • a litter box and litter
    • a waste scoop

Pick and Drop can be done in 3 ways:

Via PawSpace 

When a customer opts for pick and drop via PawSpace – the charges are paid directly in advance to the company.

  1. PawSpace will assign a team to pick and drop the pet from the customer’s location back and forth to the service provider’s location. 
  2. All details pertaining to the same like – team member details – name and number, Vehicle type- number, google location as well as timings will be informed to all the respective parties.
  3. While handing over the pet to the team – the respective party (customer or service provider) should take a picture of the pet with the team and share it with PawSpace for reference and acknowledgment. 
  4. A proper checklist of all the items that need to be given along with the pet is shared with booking confirmation – parents must make sure that all items are packed before the arrival of the team. 
  5. Similarly, the service provider must also ensure that all the belongings of the pet are packed before the team comes to pick up the pet. Any items if in case was missed out, then it will be the service provider’s responsibility to courier the products back to customers safely and on a timely basis. PawSpace will not hold any responsibility for the same. 


Via service provider 

If opted for the pickup and drop of pets via a service provider:

  1. The service provider must arrange their own mode of transport, the pet can be picked up by car or cab. NO 2-WHEELERS AND AUTOS ALLOWED.  
  2. The service provider cannot ask the customer for any extra fare/money. 
  3. The details of the vehicle have to be shared with PawSpace, which in turn will be sent to the customers from our end. 
  4. Pet proofing of the car is a must. 
  5. The service provider is completely responsible for any accidents/injury to the pet, this includes any medical necessities/bills for the pet. 
  6. The service provider must strictly ensure and follow the correct timing of pick up and drop of the pet.
  7. If the service provider is using a cab, the fare will be reimbursed and paid after completion of the assignment as a whole
  8. The service provider must ensure all the necessary belongings/toys/food must be picked up and dropped back safely. PawSpace will not hold any responsibility for the same. 

Via Customer

If opted for the pickup and drop of pets via customer

The customer must ensure and collect all the necessary details including, the google location of the service provider. It is also required to check on the availability of the service provider at the designated time of the drop. 

Annexure – 6


If it is a long-term boarding (more than 10 days) grooming is necessary 

  1. If the customer opts for basic grooming which includes basic bathing, oiling, and combing, it should be done by the service provider, post approval from PawSpace, and can earn 499. You as a service provider can increase your wallet revenue. 
  2. If the customer opts for a full grooming session which includes bathing, ear cleaning, nail trimming, etc. The customer must contact PawSpace and can avail of a grooming session. No additional services should be done by the service provider like ear cleaning etc. 
  3. Before grooming the pet, the service provider must let PawSpace know the products like shampoo, and conditioner and must wait for approval from our end. Post-approval the service provider can start grooming.
  4. If the customers provide their own shampoo and conditioner for grooming, that must be followed strictly and returned back to the customer correctly. PawSpace will not be liable/responsible for the damage or loss of any goods. 
  5. The service provider cannot charge the customer any additional fee/amount for grooming.
  6. Under no circumstances are the service providers allowed to take the pet to an outside salon or grooming center.  

Annexure -7


It is the duty of the service provider to give food to the pet

  1. It is required by the service provider to offer basic food items like rice, roti, vegetable, curd, eggs 
  2. Any additional non-veg items requested by the customer like chicken, fish, mutton, PawSpace follows a standard rate 
  1. 200 grams of chicken = 100 Rupees* 
  2. 200 grams of fish = 300 Rupees*
  3. 200 grams of mutton = 300 Rupees*  
  1.   PawSpace would inform the service provider on how much food should be given to the pet
  2. If the customer requests non-veg food for their pet, the service provider will receive a 100% reimbursement,  PawSpace makes no commission here. 
  3. No packaged food should be given (Biscuits) to the dog without the customer’s consultation in a written form via WhatsApp, email, or SMS. 
  4. Quantity and meal timings must be strictly followed by the service provider. 
  5. Pictures of every meal must be sent to the customer by the service provider on time.



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