The Pawspace Assurance!
A platform started by and for pet lovers, our foremost concern always lies in the well-being of every pet. We are always there for all the necessary pet care needs. Every booking you make under our service is backed by Pawspace Assurance!
It’s aimed at making sure that the pet is safe and protected during their stay with Pawspace.
• Vet-bill reimbursement up to ₹10,000*
• 7-day WhatsApp assistance and support
The Pawspace Assurance!
A platform started by and for pet lovers, our foremost concern always lies in the well-being of every pet. We are always there for all the necessary pet care needs. Every booking you make under our service is backed by Pawspace Assurance!
It’s aimed at making sure that the pet is safe and protected during their stay with Pawspace.
• Vet-bill reimbursement up to ₹10,000*.
• 7-day WhatsApp assistance and support
Who is the PawSpace Assurance for Pets?
What to expect-
- Property-damage reimbursement up to ₹5,000*.
- Care is covered for up to 28 days past booking date.
Let’s dig into more of the details
Pawspace Assurance covers
- Vet-bill reimbursement up to ₹10,000* for an accidental injury to either the client’s pet or the sitter’s pet during the service.
- Raise your claim with us on WhatsApp (99969 99505) within 28 days of the service. We'll reply within 5 business days.
- 7-day WhatsApp assistance and swift response in the event of any mishap/injuries to the pet.
Pawspace Assurance does not cover
- Injuries to the the service providers
- Injuries to family members or roommates
- Pre-existing preventable causes (For example: fleas, diseases)and chronic and/or breed-specific diseases
- Vet care after 28 days from the date of booking
- Theft. (In cases of theft, please contact local law enforcements)
- Losses and damages that can be availed by ANY insurance
- Consequential, emotional or any non-economic damages related to the incident
- Any injury/damage that occurs 28 days past the booking date.
Terms and Conditions
- If you intend to claim money for the vet costs under Pawspace assurance, the injury or damage must have resulted in the duration of availing Pawspace services.
- Only if the person/people responsible are unwilling or unable to pay the costs of the damage caused, Pawspace assurance can be availed.
- Pawspace assurance CANNOT be treated as any form of insurance for damages/injuries in any manner.
Steps to do before filing a claim
- Contact Pawspace
- Check for insurance
- Contact the other party
To avail the Pawspace Assurance
- For vet care costs
- For Property damage costs
Clear photos and videos (if possible) of the damage
Receipts, original product packaging, warranty cards, and other proof of ownership.
PawSpace will reimburse up to ₹5,000*
Please note:
- Raise your claim with us on WhatsApp (99969 99505) within 28 days of the service, and share the documents and proof listed above. We'll reply within 5 business days.
- After the submission, the Pawspace team will review the eligibility of the reimbursement claim, follow up with additional questions if required, and then proceed with the formalities accordingly.
- All the persons involved will also be required to provide a written statement.
How to file a Pawspace Assurance claim?
- Determine your eligibility - Make sure your claim falls under all the above mentioned details/specifications and you are eligible to claim for a reimbursement.
- Raise your claim with us on WhatsApp (99969 99505) within 28 days of the service, with all the necessary details, proofs and documents (you can also email them to assurance@pawspace.in). We'll reply within 5 business days and guide you through the next steps.
- Wait for intimation - All claim-related information will be evaluated to determine if the incident is the result of care provided during a service booked and paid with PawSpace. After you file a claim, we'll reply within 5 business days and aim to resolve it within 14 days of receiving all documents.
Frequently Asked Questions
No. Reimbursement under the PawSpace Assurance is paid by PawSpace itself. PawSpace Assurance is a service guarantee, not insurance.
The PawSpace Assurance exists to fill the gap when the responsible party—usually the pet care provider—is unable or unwilling to pay for costs arising from damage or injury attributable to their negligence, and when insurance is not available. It is a contractual agreement from PawSpace to protect its users, enforceable in accordance with the PawSpace Assurance Terms and Conditions.
The process may vary. We’ll work as quickly as possible with hopes of resolving all claims within 14 days of receiving all appropriate documentation.
Refunds and reimbursement are considered on a case-by-case basis. When it comes to refunds for services, PawSpace requires that owners and pet care providers attempt to work together before filing a reimbursement claim.
We’re here for both pet owners and pet care providers, and we take concerns from both parties seriously. Safety is a top priority for us, and results for parties found at fault can range from coaching to removal from the community. We’ll always do our best to come to a fair resolution.
What is covered:
- Vet care for injuries to a pet owner’s pet(s) while under a pet care provider’s care (in cases where the pet care provider may be otherwise liable).
- Vet care for injuries to the pet care provider’s resident pet(s) caused by a pet owner’s pet(s) (in cases where the pet owner may be otherwise liable).
- Physical damage to a pet owner’s personal property caused by the pet care provider.
- Out-of-pocket medical costs arising from injury to certain third parties caused by a pet owner’s pet(s).
- Damage to a pet owner’s property caused by their own pets.
- Injury or damage that arises outside of the dates of a service booked and paid for through PawSpace including Meet & Greets.
- Long-term vet care—i.e., care that extends more than 28 days past injury.
- Treatment costs for preventive care, a preventable illness, or a condition that is chronic, breed-specific, or pre-existing.
- Preventable conditions such as fleas, ticks, or parasites.
- Injury to the pet care provider or pet owner or someone related to or residing with the pet care provider or pet owner.
- Consequential, emotional, or other non-economic damages related to an injury or incident.
- Losses and damages paid by any other insurance including health insurance, pet insurance, homeowners insurance, or renters insurance.
- PawSpace Assurance does not provide coverage for theft. For any situation potentially including stolen property, involved parties are encouraged to reach out to local law enforcement.
