Privacy Policy

Last updated: 18 October 2026

1. Who we are

This website (pawspace.in) and the PawSpace mobile app (together, the “Platform”) are run by TK Petcare Solutions Private Limited (“PawSpace”, “we”, “us”), a company incorporated under the Companies Act, 2013, with its registered office at No. 07/3, 15/1, 185/2, 185/A, 2nd floor, Kokarya, Business Synergy Center, Nagananda Commercial Complex, 18th Main Road, Jayanagar 9th Block, Bengaluru – 560041.

For the purposes of the Digital Personal Data Protection Act, 2023 (“DPDP Act”), PawSpace is the Data Fiduciary for the personal data described here. You are the Data Principal.

The Platform connects pet parents (“Users”) with independent pet-care service providers such as groomers, hosts, sitters, walkers and trainers (“Service Providers”).

2. What this policy covers

This policy explains what personal data we collect, why we collect it, who we share it with, how long we keep it, and the rights you have. It forms part of our Terms of Use. If you do not agree with this policy, please do not use the Platform.

3. Data we collect

• About you: name, phone number, email address, home address and location pin, and photos or videos you share with us.
• About your pet: name, breed, age, photos and videos, vet details, vaccination status, behaviour, habits and special needs.
• Bookings and payments: services booked, dates, addresses, amounts paid and payment status. Card and UPI details are handled by our payment partners; we do not store your full card number.
• Communications: messages, calls, WhatsApp chats, reviews and feedback.
• Device and usage data: device type, app version, IP address, approximate location (GPS, IP or network) when you allow it, and how you use the Platform, collected through cookies and similar tools.
• About Service Providers: name, age, gender, contact details, address, ID and background-verification details, PAN/GST and bank details for payouts, education and experience, photos and videos (including of their home where they offer boarding), and service-quality ratings.

4. Why we use your data

We use personal data only for these purposes:

1. Creating and managing your account.
2. Taking, fulfilling and supporting your bookings, including sharing the details needed with your Service Provider.
3. Processing payments, refunds and wallet credits.
4. Verifying Service Providers and keeping pets and people safe, including preventing fraud.
5. Customer support, complaints and medical-compensation claims.
6. Sending booking updates and, only if you agree, offers and newsletters.
7. Improving the Platform using analytics.
8. Meeting legal, tax and regulatory requirements, and protecting our legal rights.

5. Consent and legal basis

We process your personal data on the basis of your consent, which you give when you sign up, book a service or submit a form, and for certain legitimate uses allowed under the DPDP Act (for example, data you voluntarily provide for a booking, or compliance with law). Each consent request will tell you what data we need and why.

You can withdraw consent at any time by writing to connect@pawspace.in or to our Grievance Officer. Withdrawing consent is as easy as giving it. After withdrawal we will stop processing your data for that purpose, unless the law requires us to keep it; services that depend on that data (for example, an active booking) may no longer be possible.

Marketing: you can opt out of promotional messages at any time by using the unsubscribe link in the message or by writing to connect@pawspace.in.

6. Who we share data with

We do not sell your personal data. We share it only:

• with the Service Provider handling your booking (name, contact number, address, pet details, booking details);
• with service partners who help us run the Platform — payment gateways, cloud hosting, SMS/WhatsApp/email providers, analytics and background-verification agencies — under contracts that require them to protect your data and use it only for our purposes;
• when required by law, court order or a government authority, or to protect the safety of any person or pet, prevent fraud, or defend legal claims;
• with a buyer or successor if our business is merged or sold, under the same protections.

We may use aggregated, anonymised data that cannot identify you for research and business reporting.

7. Cookies

We use cookies and similar technologies to keep you signed in, remember preferences and understand how the Platform is used. You can block or delete cookies in your browser; some features may not work without them.

8. How long we keep data

We keep personal data only as long as needed for the purposes above. When you delete your account or withdraw consent, we erase your data within a reasonable time, except where we must keep it longer to meet legal, tax or accounting requirements or to resolve disputes. Booking and payment records are kept for the period required by Indian law.

9. Security

We store data on access-controlled systems, use encryption in transit, limit staff access to what is needed, and require our partners to do the same. No system is completely secure. If a personal data breach happens, we will inform the Data Protection Board of India and affected users as required by the DPDP Act and its Rules.

Please keep your OTP and account details private and tell us immediately at connect@pawspace.in if you suspect misuse.

10. Your rights under the DPDP Act, 2023

As a Data Principal, you have the right to:

• Access — get a summary of the personal data we process about you and the processing activities, and know who we have shared it with.
• Correction and erasure — ask us to correct, complete or update inaccurate or incomplete data, and to erase data that is no longer needed (unless we must keep it by law).
• Withdraw consent — at any time, as described in section 5.
• Grievance redressal — raise a complaint with our Grievance Officer and get a response.
• Nominate — nominate another person to exercise your rights in case of your death or incapacity.

To use any of these rights, email our Grievance Officer (section 12) from your registered email, or WhatsApp 99969 99505, with your name, registered phone number and request. We may need to verify your identity before acting. If you are not satisfied with our response, you may complain to the Data Protection Board of India after using our grievance process.

Your duties: please give accurate information, do not impersonate anyone, and do not file false or frivolous complaints.

11. Children

The Platform is meant for adults (18+). We do not knowingly collect personal data of children without verifiable consent of a parent or lawful guardian, as required by the DPDP Act. If you believe a child has shared data with us, write to the Grievance Officer and we will delete it.

12. Grievance Officer

In line with the DPDP Act, 2023 and the Information Technology Act, 2000 and its rules:

Name: Mahesh

Email: mahesh@pawspace.in

Address: TK Petcare Solutions Private Limited, No. 07/3, 15/1, 185/2, 185/A, 2nd floor, Kokarya, Business Synergy Center, Nagananda Commercial Complex, 18th Main Road, Jayanagar 9th Block, Bengaluru – 560041

We will acknowledge your complaint promptly and resolve it within the time required under applicable law.

13. Links to other websites

The Platform may link to other websites and apps. We are not responsible for their content or privacy practices; please read their policies.

14. Changes to this policy

We may update this policy from time to time. We will post the new version here with a new “Last updated” date and, for significant changes, tell you in advance through the app, email or WhatsApp.

15. Contact

General questions: connect@pawspace.in · Call/WhatsApp 99969 99505

Privacy requests and complaints: mahesh@pawspace.in